In today’s marketplace, a healthy IT infrastructure is a key strategic component of any organization.
All business owners know this, but not all have the expertise or resources to ensure consistent and reliable IT systems. Helix works with customers as a strategic partner to continuously identify, implement and monitor their technology.
We provide our customers with a complete IT department with a full range of skill sets to handle all aspects of their IT structure.
Our managed services allows our clients to enhance operational efficiencies while they concentrate on their core business
Managed Services
With Helix Managed Services, Helix acts as the client’s outsourced IT team. We use a process driven approach to manage all aspects of IT including physical networks and all connected devices.
Co-managed Services
Helix Co-managed Services is a customized plan to augment a client’s existing IT department. This offering differs from client to client, depending on their internal needs. Examples of service options include Level 3 technical support, server management and managed disaster recovery.
At the core of our Managed and Co-managed Services offerings, Helix provides Remote Monitoring & Management (RMM). RMM functions as the foundation to our proactive approach as these tools provide real-time monitoring of clients’ network, servers and endpoints and proactive monitoring of systems for active threats. Helix RMM tools alert our technicians of any problems, and we can provide a resolution remotely, many times before the client is even aware the problem existed.
Help Desk Services
Our Help Desk provides phone, email and web-based IT support across the country, and technicians provide on-site local support for issues or project deployments.
Managed Backup & Disaster Recovery
Helix Backup & Disaster Recovery (BDR) ensures a client's data is protected against loss. Our BDR is a hybrid cloud solution using on-site, as well as off-site, backup. All data is stored in a certified Tier III data centre. We monitor backup intervals and test recoveries to ensure fast recovery and maintain business continuity. Helix’s fast and proven disaster recovery process includes bare metal recovery and virtual recovery options.
Managed IT Security
Our IT security solutions protect an organization’s network from the latest security threats. Using tools such as managed firewalls, anti-virus, and patch management, we work hard to mitigate risk to your organization.
Online Ticket Portal
XXXXX XXX XXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXXXXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX
Regular reviews with an IT Professional
XXXXX XXX XXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXXXXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XXXXXXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX XX X XXXX XXX
*All data is stored in a certified Tier III data centre
Our Partners
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
